Frequently Asked Questions (FAQ)

You can report a claim online through the “Report a Claim” form on the website or by contacting the Claims Department. Once the claim has been registered, you will receive a confirmation by email and a unique reference number (Claim ID).

The required documentation varies depending on the type of claim and the insurance product. In the "Documentation" section, you will find the list of documents required for each case.

In accordance with the applicable legislation, property damage claims are handled within 30 calendar days, while personal injury claims are handled within 90 calendar days, starting from the date the claim is submitted together with the complete documentation.

After the claim is registered, VIG Services specialists review the information and documentation submitted. If additional documents or information are required, you will be contacted by the Claims Department specialists.

After reporting the claim, you can contact the Claims Department and provide your claim reference number (Claim ID).

Yes. If additional documentation is required during the claims handling process, or if you have new documents available, you may submit them according to the instructions provided by the specialist handling your claim, who will contact you.

Yes. You can initially report the claim online. If additional documentation is required during the review process, VIG Services specialists will contact you and inform you which documents need to be provided.