Claims handling and compensation process.
Customers complete the online form or submit their claim to VIG Services Albania.
The claim is registered in the system, which automatically generates a unique claim reference number. The customer receives an email confirmation.
VIG Services specialists verify the information and documentation submitted.
If necessary, the customer will be contacted and asked to provide additional documents.
The claim is handled by specialists in accordance with the applicable procedures and the terms and conditions of the insurance policy.
A decision is made to approve or reject the claim for compensation.
Once the assessment is complete, the claim is settled through payment of compensation, where applicable, or the claim file is closed.
Pursuant to Law No. 32/2021 “On Mandatory Insurance in the Transport Sector”:
Property damage claims are handled within 30 calendar days from the date the claim is submitted together with the complete documentation.
Personal injury claims are handled within 90 calendar days from the date the claim is submitted together with the complete documentation.
The time limits begin from the date the claim is submitted together with the complete documentation.
If additional documentation is required, the customer will be notified by VIG Services Albania.
+355 (0) 4 220 3330
Monday–Friday
08:30 – 16:30
Dritan Hoxha St., No. 39/1,
Tirana, Albania
