Process for Handling claims for compensation
The customer completes the online form or submits the claim to VIG Services sh.p.k.
The system registers the claim and automatically generates a unique Claim ID. The customer receives confirmation by email.
VIG Services specialists verify the information and documentation submitted.
If necessary, the customer is contacted to provide additional documentation.
The claim is handled by specialists in accordance with the applicable procedures and the terms and conditions of the insurance policy.
A decision is made to approve or reject the claim for compensation.
Upon completion of the process, compensation is paid or the claim file is closed.
Pursuant to Law No. 32/2021 “On Mandatory Insurance in the Transport Sector”:
Property damage claims are handled within 30 calendar days from the date the claim is submitted together with the complete documentation.
Personal injury claims are handled within 90 calendar days from the date the claim is submitted together with the complete documentation.
The time limits begin from the date the claim is submitted together with the complete documentation.
If additional documentation is required, the customer will be notified by VIG Services Albania.
+355 (0) 4 220 3330
Monday - Friday
08:30 – 16:300
Dritan Hoxha St., No. 39/1,
Tirana, Albania
