We care about your personal data


As an insurance company, we are well aware of just how important your personal data are. The controller responsible for processing your personal data is:


Intersig Vienna Insurance Group Sha.


Samos Tower, 2nd Floor


Bllok Area, Tirana, Albania


Tel: +355 (0) 4 22 70 576


Fax: +355 (0) 4 22 70 577




You will find detailed information on the ways in which we process your data below.


Please read this notice carefully and share with any family members covered under your policy


1- Personal Data


Processing your personal data is essential for concluding the insurance contract with you. We require these data to assess whether an insurance contract can be concluded and on what terms, and to determine the amount payable if a claim you submit is approved. We also use your personal data in order to provide other services, such as informing you of legal changes, where they affect your insurance contract. “Personal data” refers to any kind of information that relates directly or indirectly to a natural person (such as name, address and contract details). We will also collect and process “sensitive personal data” about you such as, for example data resulting from medical reports or from death certificates, your medical claims history, medical conditions and bank account details.


2- Scope of data use


If you submit an insurance application, you provide us with personal data and, where necessary, business secrets relating to you, your relatives and dependents, employees and other third parties. In all such cases, we assume that you are entitled to provide such data. We use your data and data concerning third parties specified by you in our legitimate interest as a data controller and to the extent necessary for the proper conclusion and administration of the insurance contract. It is necessary that we process special categories of personal data in connection with some of our insurance products. These data mainly include information on your health, which we require in order to conclude a health or accident insurance contract and process any claims. We process such data in compliance with the law no. 9887 dated 10.03.2008 “On Protection of Personal Data”, and based on the consent you gave in your insurance application.


3- Transmission of data to regulatory authorities, courts and other third parties


As an insurance company, we are subject to strict regulatory requirements and ongoing official supervision. This means that we may be obliged to disclose policyholders’ personal data to public authorities or courts at their request. When assessing your claim, we may have to consult third parties such as doctors, hospitals, experts or companies commissioned in connection with loss adjustment and transmit your personal data to them. In all such cases, we always ensure compliance with statutory requirements, in order to guarantee protection of your data.


4- Your rights


You can demand information on the categories, duration of storage, recipients and purpose of the data we process in connection with you and your dealings with us, and the form such processing takes.


If we process personal data that are inaccurate or incomplete, you can demand rectification or completion of the data. You can also demand that unlawfully processed data be erased. You can also submit an objection if you receive direct notifications from us and no longer wish to receive it in future.


In all matters, we request that you use the contact details provided below and supply proof of your identity.


5- Storage of your data


We store your data for the duration of our insurance relationship with you. We are subject to various other storage obligations, under which we must retain your personal data, as well as data concerning third parties, your claims and your contract following termination of the contract or settlement of a claim, for instance in accordance with the periods specified under commercial law. We additionally store your data for as long as any legal claims arising from our insurance contract may be asserted.


6- Why processing your data is necessary


The provision of personal data and, where applicable, data concerning third parties specified by you, is essential for assessing insurance risk, concluding the insurance contract and settling your claims. If you do not provide such data, or do not provide data to the required extent, this could mean that we are not in a position to conclude the insurance contract you have requested or to settle your claims. Please note that this would not be deemed non-performance of the contract on our part.


If we have received your data and process them on the basis of consent given by you, you can withdraw your consent at any time.


7- How to contact us


If you have any questions or concerns regarding the protection of your personal data, please contact us at